RE: The use of wikis in business

"... because it will help them remain valuable in a world where services traditionally only available through the IT department are now increasingly accessible outside the IT ranks." Exactly! You stated it better than I. A better developed business sense is required to protect oneself from corporate outsourcing. Many in IT don't believe in the core principle of the model and think feel that the longevity of their job is completely out of their own control. On the contrary. I believe that you will never see "business sense" (as you stated it) outsourced. There will /always/ be a need for someone that understands technology as well as business and can help lead the company in designing and implementing corporate & strategic goals. That skill set can't be outsourced.

Extending your last thought further I believe that a valuable IT person will be one that will drive simplicity into the technological areas of the business. IT has spent many, many years creating an environment that is unnecessarily complex and unmanagable and have gotten away with it because of the vast disconnect in technology "knowledge" that the business had. No businessman had a home computer, hardly knew a single "tech word", and had a false belief that more technology meant stronger profits. In today's world where everyone has some level of techological abilities (even my 5 year old knows how to use and modify the confirguration of my computer) these same businessman are now looking at IT and asking intelligent questions: why is it so complex? Why is it so expensive? They are demanding answers and they have the technical intelligence to judge the answers as reasonable or not. I think it is this increased awareness that is driving the outsource model - IT just can't justify the cost any longer. They are struggling with this new communication and knowledge that is coming from the business areas of a company. This is a new world, indeed.

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