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Some good, some bad
I have had a number of small businesses over the past 5 years and each business account I have created has been through Washington Mutual.
I would say that one visit to each branch to talk to one person might not be a complete indication on the customer service provided. While a majority of my interactions with wamu have been positive - I have struggled with one branch and customer service representative in particular. Besides not being treated as a serious customer (see Brandon's comment about flip flops) this particular representative said he was too busy to meet with me at the time and to return at a set time. When I returned he had gone to lunch only to return after I had waited for another 30 minutes.
That being said nearly every other person I have met with or talked to has been positive, helpful, and genuine. I highly recommend the wamu family to anyone looking for a small business banker. Only recommendation is to avoid the one in Cypress, Texas.
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