Customer Service vs. Life

I just sat through a surprisingly inspiring seminar on Customer Service. It forced me to do an overwhelming amount of introspection which can always make you feel uncomfortable. The speaker went beyond, "The customer is always right" and began to explore more about the reason we are the way we are. The epiphany I arrived at is that Customer Service is pertinent in every aspect of your life. People in general have a terrible habit called "mirroring", or duplicating the responses of others. This process perpetuates poor Customer Service. Have you ever walked down the street and not said "Hello" someone you've made eye contact with in passing? Or gone 10 floors on an elevator with a stranger and not said a word? Why do people react the way they do on the road? There are so many opportunities to add to ourselves and others in positive ways that people simply aren't taking advantage of. Why don't we use more effective ways of managing the stress we have? I believe the average person knows many, if not all the concepts that the motivational speaker I heard conveyed. (Which is why I believe people are so skeptical of them; they feel like, "Yeah I coulda figured that out" We know that we shouldn't try to solve stressful issues when we're angry; or manage our days with more prudence so that we aren't playing "catch up". We know that our spouse or significant other can't read our minds and therefore isn't always entirely to blame. We know that customers AREN"T always right but should not be given the ability to make us FEEL a certain way. A customer (person) should not make you sway from what you have been taught to be the correct way to speak to someone or handle a problem, they should learn from your example. I've been trying to come up with a good reason why I change under stressful situations and I've concluded that there is no excuse. What are some other thoughts on this topic?

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